Hokie Roost (“Hokie Roost,” “we,” “us,” or “our”) is a vacation rental located in Blacksburg, Virginia, operated by Center Court Tailgaters, LLC.
This Privacy Policy explains how we collect, use, and disclose information through hokieroost.com (the “Website”) and in connection with inquiries and reservations.
Our Website and rental services are directed toward the U.S. market.
1. Information You Provide If you contact us through the Website, by email, or through our reservation system, we may collect: • Your name • Your email address • Your telephone number • Requested stay dates and guest countsThe contents of your inquiry • Other information you voluntarily provide
We use this information to respond to inquiries, discuss pricing and availability, and communicate with you about Hokie Roost.
Please do not submit payment-card details or other sensitive personal information through general contact forms or ordinary email.
2. Reservations and Guest Information
We use OwnerRez to manage inquiries, reservations, and rental-related communications.
Information processed in connection with a reservation may include your name, contact information, stay dates, number of guests, reservation details, rental agreements, payment status, and other information needed to administer your stay.
We use this information to: • Process and manage reservations • Communicate about your stay • Arrange and process payments • Provide check-in instructions and other stay-related information • Administer rental policies and agreements • Respond to questions and requests • Maintain business and financial records • Meet legal obligations and resolve disputes
3. Payment Information
Reservation payments are processed through Stripe using our reservation system.
Payment-card information is submitted through the payment-processing system. Hokie Roost does not store complete payment-card numbers or card security codes.
We may receive transaction information such as payment amounts, payment dates, payment status, and limited payment-method information.
4. Website Hosting and Analytics
We use Webflow to host the Website and Webflow Analyze to measure website usage.
Analytics tracking is enabled automatically when you visit the Website. We use the resulting reports to understand website traffic, evaluate which pages and features are useful, and improve the Website.
Website usage information may include: • Pages visited, including pricing and availability pages • Visitor and session countsInteractions with links or buttonsTraffic sources • General geographic information • Device and browser information • Browser language
Webflow states that its customer analytics products use de-identified data. Webflow also processes technical information associated with providing its hosting and related services, which may include IP addresses, browser information, and access times.
We do not use Webflow Analyze to identify visitors by name.
We do not configure Webflow Analyze to collect payment-card details, government-issued identification numbers, rental agreements, or private reservation communications. Reservation and payment information is handled through our reservation and payment systems.
We use service providers to operate the Website and rental business.
These include: • Webflow — Website hosting and analytics • OwnerRez — Inquiries, reservations, guest information, and rental-management functions • Stripe — Payment processing
We disclose information to service providers as reasonably necessary to perform these functions. Their privacy policies also describe how they handle information processed through their services.
We do not sell or rent your contact information.
We may also disclose information when required by law or when reasonably necessary to protect legal rights, address fraud or security concerns, enforce rental agreements, or resolve disputes.
6. Information Retention
We retain inquiry and reservation information for as long as reasonably necessary to respond to requests, manage reservations and stays, maintain business and financial records, meet legal obligations, and resolve disputes.
Retention periods depend on the type of information and the purpose for which it is held. Information processed by service providers is also subject to their retention practices and our account settings.
7. Your Choices and Requests
You may choose not to provide personal information through our contact forms or reservation system. However, certain information is necessary for us to respond to inquiries or process reservations.
If you have questions about information you have provided, or would like to request a correction or deletion, contact us at inquiry@hokieroost.com.
We may need to verify your identity before responding. We may retain information needed to manage reservations, meet legal obligations, maintain business records, or resolve disputes.
Nothing in this policy limits any rights you may have under applicable law.
8. Where Information Is Processed
Hokie Roost operates in the United States. Information collected through the Website or in connection with inquiries and reservations may be processed in the United States and in other countries where our service providers operate.
9. Data Security
We take reasonable steps to protect information we maintain against unauthorized access, use, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure.
10. Children’s Privacy
The Website is not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through the Website.If you believe a child under 13 has submitted personal information through the Website, contact us at inquiry@hokieroost.com.
11. External Websites
The Website may link to external websites or services. Their information practices are governed by their own privacy policies.
12. Changes to This Policy
We may update this Privacy Policy when our practices, Website, or service providers change. The “Last updated” date above indicates when this version was most recently revised.
We will provide additional notice when required by applicable law.
13. Contact Us
For questions about this policy or requests concerning your information, contact:
Hokie Roost Operated by: Center Court Tailgaters, LLC Email: inquiry@hokieroost.com Blacksburg, Virginia, United States
