We want the booking process to be easy and straightforward from start to finish. Here’s what you can expect when you reserve your stay at Hokie Roost:
A 50% deposit is due at the time of booking to secure your reservation
The remaining 50% balance will be automatically charged to the card used during booking 30 days before your arrival
All payments are processed securely by credit card through our booking system
If you make a reservation within 30 days of your arrival date, the full balance is due at the time of booking.
You will receive confirmation of your reservation and payment details by email
Charges will display on your statement as HOKIEROOST
Cancellation Policy
While we hate to see you go, we understand that things happen and plans change. Our cancellation policy is based on how far in advance you cancel your reservation:
More than 30 days before arrival: 100% of the total booking charges will be refunded
15–30 days before arrival: 50% of the total booking charges will be refunded
14 days or less before arrival: No refund will be issued.
If final payment is not received 30 or more days prior to the check-in date, including if the card on file is denied, the reservation will be canceled and no refund of previous payments will be provided. This does not apply to reservations made within 30 days of check-in as per the payment policy, full payment is due at time of booking.
The cancellation date is based on the date the cancellation is received.
We recommend that guests consider purchasing travel insurance to protect against unexpected circumstances that may result in cancellation or interruption of their trip. Guests should review the terms, coverage, limitations and exclusions of any policy carefully.
Need to cancel your reservation? Please contact us at inquiry@hokieroost.com and we’ll take care of it for you. Please be sure to include the booking number provided in your booking confirmation email. Any refund will be issued according to the cancellation policy above.
